COPYRIGHT AND TRADEMARK NOTICE:
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Solstice Scents., Copyright © 2011, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Our preferred method of payment is PayPal. We also accept all major credit cards and debit cards.
Typically, orders ship within 48 hours, excluding weekends and holidays. During restocks and seasonal collection releases, please allow up to 14 days for your order to ship. DHL shipping service runs Monday through Friday only.
We offer free domestic (USA) shipping on orders $150.00 or more.
To receive a shipping quote, enter items to your cart and click "proceed to check out". You may fill in your billing and shipping address and all available shipping options will display for you.
60 ml Eau de Parfums (EDPs) must ship via Parcel Select Ground domestically (estimated 4 to 9 days to arrive from when your order ships) or DHL internationally (estimated 3 to 6 days from when your order ships). Parcel Select Ground comes with spotty tracking and often does not scan at the origin post office so allow a few days for tracking to show an update.
INTERNATIONAL CUSTOMERS: You are responsible for any importation duties/taxes and handling fees assessed by DHL as required by your country. We will not forge customs slips or mark as a gift. Please be aware of all applicable VAT for your country - Full product valuation will be disclosed on customs form. Refunds will not be issued due to abandoned packages or unpaid customs duties and fees. Thank you for your understanding.
Please verify your shipping address is accurate prior to submitting your order.While we cannot guarantee it, we make every effort to combine your orders so that you may save on shipping charges. We especially always try to combine multiple orders placed on the evening of a seasonal collection release. When we combine orders, you will receive ONE free sample with your order, along with a shipping overcharge refund (allow up to three weeks for refunds to be processed). If you specifically do not want your orders to be combined, you must send a message via the Contact Us page on the website before your order ships. We often ship quickly and once your order has been packaged, we will not be able to modify it.
Parcels are tendered to the post office within 48 hours or less of receiving a shipping confirmation/tracking number, excluding holidays and weekends. Sometimes it takes time for the post office to scan receipt and with the Parcel Select Ground method that 60 ml EDPs must ship, it is common not to see an origin scan as that class of mail doesn't technically come with tracking.
If you have any trouble checking out or have any questions please contact us using the "Contact Us" page on our website.
OUT OF STOCK PRODUCTS:
Solstice Scents only sells items made in small batches that are ready for immediate shipment. Most of our fragrances rotate in availability between a variety of products. All currently available products are listed on the site for purchase. Out of stock General Catalog perfumes and current seasonal will return at our earliest availability to produce and package them. We are primarily a perfumery and do not stock accompanying bath and body products for the entire catalog at one time, hence the rotation of scents available in these products.
RETURNS & EXCHANGES:
Solstice Scents DOES NOT accept returns or exchanges on any of our products. We realize that ordering fragrance online is difficult. For this reason, we offer a variety of sample choices for you to try our extraits and/or Eau de Parfums. We do have a private Facebook group that you may join to swap or sell Solstice Scents products that have not worked for you.
This site may contain links to other sites on the Internet that are owned and operated by third parties. When using these links, you acknowledge that we're not responsible for the operation of or content located on or through any such site.
Solstice Scents does not accept custom orders. We make items in small batches and only sell in-stock products that are ready to ship.
Please avoid purchasing products that contain ingredients that you know you are allergic to. Please consult your physician if you are pregnant or nursing prior to using any products containing essential oils or if you have any concerns whatsoever about a particular ingredient in any of our products. Essential oils and absolutes can pass into the bloodstream and may even cross the placental barrier. Not all oils are of concern, but mothers should be cautious, especially in the first tri-mester. Some essential oils stimulate menstruation, are abortifacient, lower blood pressure and produce a myriad of other effects internally and externally and it is advised you exercise caution and be informed.
It is advisable that you do a patch test for all products prior to using them all over. You may perform a patch test by placing a small drop of a leave-on product on the inside of your forearm and covering with tape or other adhesive. After a few hours, check test area for evidence of irritation or redness. If irritation occurs, please discontinue use. Solstice Scents accepts no responsibility for injuries, losses or damages incurred from using our products. Your purchase from Solstice Scents signifies your acceptance of these terms and releases Solstice Scents from all liability.
The information on this website and its product listings has not been evaluated by the Food and Drug Administration. This information is not intended to diagnose, treat, cure, or prevent any disease or guarantee a certain result. Please consult a physician or do your own preliminary research prior to purchasing any of the products on SolsticeScents.com.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology.
MAILING LIST SUBSCRIBERS:
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Solstice Scents site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Solstice Scents shall automatically charge and withhold a 6% sales tax for orders to be delivered to addresses within the state of Florida. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
For additional information or for any questions or comments contact us at [email protected]