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TERMS & CONDITIONS



COPYRIGHT AND TRADEMARK NOTICE:


Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Solstice Scents., Copyright © 2011, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.



PAYMENT OPTIONS:


Our preferred method of payment is PayPal.  We also accept Visa, MasterCard, Discover & American Express.  

There is no surcharge for using your credit card to make purchases.
Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you).
Incorrect information will cause a delay in processing your order.  To pay with a credit card, enter your information at checkout.  If you wish to checkout using PayPal instead of a credit card, you will be directed to PayPal's website to enter your log in information then you will be sent back to solsticescents.com to complete the transaction.



CONCERNING DOMESTIC SHIPPING QUOTES:

We offer free domestic shipping on orders $125.00 or more.

All domestic orders are accompanied by a tracking number you may use to track your package's progress at USPS.com.  Packages with a total weight of 13 ounces or less are eligible for First-Class shipping with an estimated time of arrival of 3 to 5 days from when your order has shipped.  All packages over 13 ounces must ship via Priority or flat rate options per USPS guidelines and typically arrive in 2-3 days from when your order has shipped.


Depending on the size of your order (weight or quantity) you will see additional shipping methods displayed above the USPS.COM rate at checkout.  These custom shipping methods were created to offer you the use of the USPS Flat Rate shipping prices.  Below are the custom shipping methods you will see if applicable. 

USPS PRIORITY FLAT RATE - BY WEIGHT ~ This option will be displayed if your order weights over certain price thresholds.  Select this option if the rate is cheaper than the provided USPS.COM rate.

USPS PRIORITY FLAT RATE- BY QUANTITY
~ This option will be displayed if your order contains 5 or more items.  Select this option if the rate is cheaper than the provided USPS.COM rate.


Our custom shipping methods were created to ship orders that weigh 1.1lbs or more to the west coast or orders that have a quantity of 5 or more items. 

USPS PRIORITY is a live quote directly from USPS.COM and will be displayed underneath the custom shipping options next to the USPS icon.



CONCERNING INTERNATIONAL SHIPPING QUOTES:


USPS PRIORITY INTERNATIONAL FLAT RATE - BY WEIGHT only takes effect for Canada, New Zealand and The Netherlands when the order weighs over 4 lbs., otherwise the order will ship USPS First-Class International unless you select the USPS Priority option.  USPS First-Class International generally arrives to Canada within 7 to 12 days and to other countries within 9 days to one month (most often within 9 to 14 days).  Please select USPS Priority if you would like the option to track your order and/or insure your order.  Please contact us at
customerservice@solsticescents.com if you would like to purchase insurance and we will invoice you separately.   Insurance is generally very affordable and is recommended on International orders.

If you do not live in Canada, New Zealand or The Netherlands and your order is eligible for
USPS PRIORITY INTERNATIONAL FLAT RATE - BY WEIGHT shipping as a more cost effective alternative to the USPS Priority quote provided at checkout, you may checkout and we will refund you the full difference and ship using that method.

Customers are responsible for duty and import fees for your country.  Please know your countries' importation guidelines!  Our International shipping success rate is extremely high.  The only trouble we have ever encountered was with packages shipped to Italy. 

We will not forge customs slips or mark them as a gift.  Thank you for your understanding.

Attention customers in Italy: Your country does not allow the importation of perfumes, bath and body care or cosmetics.  We will not be able to fulfill orders to Italy as a result.

 


GENERAL SHIPPING INFORMATION (NOT DESTINATION SPECIFIC):

Please verify your shipping address with PayPal is accurate prior to submitting your order.  Solstice Scents ships via USPS Mondays, Wednesdays and Fridays only.  Please allow up to 7 days for your order to ship (excluding holidays and Sundays).

Products are carefully packaged to ensure they arrive safely and undamaged.  Currently, we cannot offer additional insurance during checkout.  If you are interested in purchasing insurance or have a special shipping arrangement not covered at the checkout page please contact us at customerservice@solsticescents.com and we will arrange something for you. 

Solstice Scents issues refunds for shipping overcharges of $1.50 or more to you within 72 hours from when your order has shipped.  Make sure your account is set up to receive refunds.


While we cannot guarantee it, we make every effort to combine your orders should you place more than one in the course of 24 hours. 

If you have any trouble checking out or have any questions please contact us at customerservice@solsticescents.com




OUT OF STOCK PRODUCTS:

Solstice Scents only sells items made in small batches that are ready for immediate shipment.  Most of our fragrances rotate in availability between a variety of products.  All currently available products are listed on the site for purchase.  Out of stock General Catalog perfumes and current seasonal will return at our earliest availability to produce and package them.  We are primarily a perfumery and do not stock accompanying bath and body products for the entire catalog at one time, hence the rotation of scents available in these products. 


RETURNS & EXCHANGES:

Solstice Scents does not accept returns or exchanges on any of our products.  If you are unsatisfied for any reason, please contact us.  Our goal is your total satisfaction.

LINKS:

This site may contain links to other sites on the Internet that are owned and operated by third parties. When using these links, you acknowledge that we're not responsible for the operation of or content located on or through any such site.



OTHER CONDITIONS:

Solstice Scents does not accept custom orders.  We make items in small batches and only sell in-stock products that are ready to ship.

Please avoid purchasing products that contain ingredients that you know you are allergic to. Please consult your physician if you are pregnant or nursing prior to using any products containing essential oils or if you have any concerns whatsoever about a particular ingredient in any of our products.  Essential oils and absolutes can pass into the bloodstream and may even cross the placental barrier.  Not all oils are of concern, but mother's should be cautious, especially in the first tri-mester.  Some essential oils stimulate menstruation, are abortifacient, lower blood pressure and produce a myriad of other effects internally and externally and it is advised you exercise caution and be informed.

It is advisable that you do a patch test for all products prior to using them all over.  You may perform a patch test by placing a small drop of a leave-on product on the inside of your forearm and covering with tape or other adhesive.  After a few hours, check test area for evidence of irritation or redness. If irritation occurs, please discontinue use.  Solstice Scents accepts no responsibility for injuries, losses or damages incurred from using our products. Your purchase from Solstice Scents signifies your acceptance of these terms and releases Solstice Scents from all liability.

The information on this website and its product listings has not been evaluated by the Food and Drug Administration. This information is not intended to diagnose, treat, cure, or prevent any disease or guarantee a certain result. Please consult a physician or do your own preliminary research prior to purchasing any of the products on SolsticeScents.com.



PRIVACY:


We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.  Our secure servers protect your information using advanced encryption techniques and firewall technology.

MAILING LIST SUBSCRIBERS:

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Solstice Scents site. You may
unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.



TAXES:

Solstice Scents shall automatically charge and withhold a 6% sales tax for orders to be delivered to addresses within the state of Florida. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.



For additional information or for any questions or comments contact us at customerservice@solsticescents.com




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