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F.A.Q




SHIPPING INFORMATION:

We offer free domestic shipping on orders $125.00 or more.

To receive a shipping quote, enter items to your cart and click "proceed to check out". You may fill in your billing and shipping address and all available shipping options will display for you.

60 ml Eau de Parfums (EDPs) must ship via Parcel Select Ground domestically (estimated 4 to 9 days to arrive from when your order ships) or DHL internationally (estimated 3 to 6 days from when your order ships.

INTERNATIONAL CUSTOMERS: You are responsible for any importation duties/taxes required by your country. We will not forge customs slips or mark as a gift. Thank you for your understanding.

P
lease verify your shipping address with PayPal is accurate prior to submitting your order.  Solstice Scents ships via USPS Monday through Saturday. Many orders ship same day when placed by 2 p.m. EST. Please allow up to 7 days for your order to ship (excluding holidays and Sundays), especially during high volume seasonal releases. DHL shipping service runs Monday through Friday only.

Solstice Scents issues refunds for shipping overcharges of $1.50 or more to you within approximately 2 weeks from when your order has shipped. 

While we cannot guarantee it, we make every effort to combine your orders should you place more than one in the course of 24 hours. When we combine orders, you will receive ONE free sample with your order, along with a shipping overcharge refund (allow approximately two weeks for refunds to be processed). If you specifically do not want your orders to be combined, you must tell us in the comments of your order or via the Contact Us page on the website before your order ships. We often ship quickly and once your order has been packaged, we will not be able to modify it.

If you have any trouble checking out or have any questions please contact us using the "Contact Us" page on our website.







QUESTIONS ABOUT THE SHOPPING CART:
In order to use our shopping cart you must set your browser to allow cookies. If you are having problems with items disappearing from your cart or are experiencing unexpected results while trying to checkout, view cart or apply promo codes, check the security settings of your browser.  You can create an exception for Solsticescents.com in your security settings. 

Solsticescents.com was created by, tested and is best viewed using Mozilla Firefox.  We highly recommend you download the latest version here






DO YOU ACCEPT RETURNS OR EXCHANGES?

Solstice Scents DOES NOT accept returns or exchanges on any of our products.  We realize that ordering fragrance online is difficult. For this reason, we offer a variety of sample choices for you to try our extraits and/or Eau de Parfums. We do have a private Facebook group that you may join to swap or sell Solstice Scents products that have not worked for you.




IS YOUR SITE SECURE? DO YOU STORE OUR CREDIT CARD INFORMATION?

We do not have a dedicated secure certificate for our site. Many website do not, including BBC News, Fox News, and many more. However, all sensitive information, including credit card numbers, are encrypted via 3dCart's shared secured socket layer or Shared SSL certificate.  So the contact us, my account, checkout pages are secured and safe, and all customer information is encrypted.  We use PayPal merchant services as our credit card processor so if you use a credit card, we never see that information and we do not store any credit cards on our site.
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HELP!  I AM TRYING TO CHECKOUT AND EACH TIME I ENTER MY PHONE NUMBER I GET AN ERROR CODE (OR ANY OTHER CHECKOUT PROBLEMS): 

This is most often due to customer error.  Make sure that your shipping and billing information is fully and correctly filled out.  Enter your phone number without any spaces (ex. 000111333444). As long as all of your information is fully complete, you should be able to proceed with checkout.  If you are paying with PayPal, you will land back on our checkout page.  Make sure to click "checkout" at the bottom right to finalize your order!  If you continue to have trouble, please copy and paste what the error message says and the problem you are experiencing and send to [email protected]  You may also want to make sure that the site is allowed if you are using a script blocker. 


HOW FAST IS THE TURNAROUND TIME?:
Most orders will ship within 48 hours or less after we receive payment of your order.  Solstice Scents ships via USPS Monday through Saturday, excluding holidays.  If your order is placed before 2 pm EST on a weekday, you will often enjoy same day shipping. PLEASE NOTE: During high volume seasonal releases, our turnaround time may increase to approximately one week from when you place your order.




I DID NOT RECEIVE MY ORDER.  WHAT ARE THE NEXT STEPS?

When you checkout, please make sure your shipping address is accurate.  If you have had issues with receiving packages at your shipping address, you may want to consider shipping to a more reliable address you have access to.  

1. All packages are shipped with a delivery confirmation number (aka tracking number).  When you receive a shipping notice, make sure to track your order.  Make sure [email protected] is allowed by your email so you may receive your invoice and shipping notice.

2. If you have tracked your order and your item shows it was delivered but you have checked your box (or leasing office, or front door, etc) and it is nowhere to be found, this is where time is of the essence.  Call your post office IMMEDIATELY.  Ask to speak to the carrier that services your area (identify yourself by address, neighborhood/apartment complex/office complex/dorm name, if there is a name).  Most likely your carrier won't be there but the carriers do often go to and from the post office several times per day.  Leave your phone number so your carrier can return your call.  When s/he does, let him/her know where you live, that you were expecting a package that had delivery confirmation and that the tracking scan shows it was delivered at X time on X date.  Provide the tracking number to your carrier.  Since the carrier physically has to scan all packages with delivery confirmation, they will probably have a good recollection of what they did with your package and more often than not will retrieve it from the incorrect address and deliver it to you (usually the next day)!

3. If you tried the post office but were unable to reach your carrier, go ahead and write a note detailing everything in #2 and put it in your mailbox with the flag up so that your carrier will see it the next day.  Leave your phone number on the note as well.  The most important thing is that you work quickly and diligently to establish contact with your carrier as you have a really good chance of receiving your missing order!  It is important that you actually track your package so that you know where it is and will know if something is wrong.

4. If at all possible, please go to your post office directly to attempt to recover your parcel as it is very common that the post office will not answer the phone. Dealing face to face is faster and more fruitful. We recommend that you go to your post office immediately after realizing that there is a problem with your order. Time is of the essence. They have access to geolocation information on your parcel's tracking so they may recover the parcel if it was misdelivered.





DOES SOLSTICE SCENTS OFFER FREE SAMPLES?:
You will be able to select a free perfume sample at the checkout screen below the payment options.  You may also purchase our perfume samples by clicking here. You receive one free sample per order. We make every effort to combine orders placed within 24 hours of each other, where possible. In this instance, you will receive ONE free sample and a shipping overcharge refund within approximately two weeks.




WHY ARE CERTAIN SCENTS ONLY AVAILABLE IN CERTAIN PRODUCTS?:
This may be due to the cost of higher priced essential oils or because our testing found that a certain blend did not perform well with regards to staying power or did not stay true to the blend in a particular product.  For a comprehensive list of fragrances and the products in which they are available please consult our master scent reference.




DOES SOLSTICE SCENTS ACCEPT CUSTOM ORDERS?:
No, Solstice Scents makes items in small batches and only sells in-stock products that are ready to ship.





CAN I ORDER SEASONAL SCENTS IN THE 'CHOOSE YOUR OWN' PERFUME SAMPLE PACKS?:
Yes.  Please read the sample 5 and 10 packs carefully.  All instructions are provided on these listings as well as a link to which seasonal collection is currently available. 




DO I NEED AN ACCOUNT TO PLACE AN ORDER?:
No.  You may place an order without having an account and checkout via Paypal or by using your credit card.  If you create a Solstice Scents account, you will be able to checkout faster on future purchases as your contact and shipping info will already be saved in the system and you will be able to create product wishlists. 






WHAT IS THE SHELF LIFE OF SOLSTICE SCENTS PERFUME OILS AND EAU DE PARFUMS (EDP)?:
Most of our perfume oils are good for several years.  We use rice bran oil as a carrier oil.  Due to rice bran's high anti-oxidant content, it has a very good shelf life. 

Storing your oils appropriately will affect the shelf life.  Be careful to store your Solstice Scents products, especially perfumes, out of direct sunlight and in a cool place as heat and light can age the products.

EDPs will last for many years. Due to the high proof alcohol content, you can expect some evaporation to occur. This is normal and common for alcohol based perfumes. Store with the lid tightly capped and away from heat and light.



ARE YOUR PRODUCTS VEGAN AND CRUELTY-FREE?:
Our Ganache, Dead Sea Salt Milk Bath (no actual milk), Burnishing Glace, Botanical Toners, Home Fragrance Oils and Whipped Soaps are all Vegan. The Oatmeal Face Masque and Exquisite Face Masque are not Vegan as they contain Honey Power and Coconut Milk Powder.  Our Perfume oils are all vegan with the exception of Pharaoh, Inquisitor, Smokewood Apiary and Sun-Warmed Honey, which contain a naturally derived honey accord.  Our Honeysuckle Green Tea Whipped Soap is not vegan for the same reason. If a product contains ingredients that are not Vegan, it will say so clearly on the listing. We do not use musks derived from animals. We do not test our products on animals.


                                                                                                                                                                                                                                                                                


ARE YOUR PRODUCTS SAFE FOR PREGNANT OR NURSING MOTHERS?: We receive this question frequently.  My personal opinion is to avoid all fragranced and/or essential oil products while pregnant or nursing, especially in the first trimester.  You may do your own research on the safety of using perfumes and fragrances while pregnant or nursing.  Essential oils, fragrances and absolutes may pass into the bloodstream and may even cross the placental barrier.  Not all oils are of concern, but Mothers should be cautious, especially in the first tri-mester.  Some essential oils stimulate menstruation, are abortifacient, lower blood pressure and produce a myriad of other effects internally and externally and it is advised you exercise caution and be informed.  Products which contain oils that we are aware should not be used while pregnant or nursing contain a warning at the top of the listing, above the description, though we still feel that unscented products are better for pregnant or nursing mothers.  You may also wish to spray your perfumes conservatively on clothing instead of wearing them directly on the skin or try a few sprays of Glace combed through your dry hair or a little of the perfume oil rubbed in your hair.
 
For any questions or comments please us the "Contact Us" form on this website.






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